Everyday AI, an integral component of the Digital Employee Experience (DEX), is on track to become a mainstream technology within the next two years, according to Gartner's latest research.

The findings, detailed in the Hype Cycle for Digital Workplace Applications 2024 report, highlight the growing role of Everyday AI in enhancing workplace productivity and digital dexterity.

Gartner’s research emphasizes that Everyday AI is designed to alleviate digital friction by assisting employees in tasks such as writing, researching, collaborating, and generating ideas. Matt Cain, Distinguished VP Analyst at Gartner, noted, "Everyday AI is set to eliminate digital friction, enhancing employees’ ability to work more efficiently and creatively. As a vital aspect of DEX, this technology is crucial for improving workforce digital skills, which will be essential for organizational success through 2030."

The year 2024 is expected to be pivotal for leaders in digital workplace applications, especially as the focus on hybrid and remote work begins to shift. Everyday AI currently occupies the Peak of Inflated Expectations on Gartner’s Hype Cycle for Digital Workplace Applications, 2024, signaling its potential to transform how employees work. Unlike traditional tools, this technology is envisioned as a collaborator, enabling faster and more confident work execution.

Adam Preset, VP Analyst at Gartner, added, "Everyday AI is set to evolve, transitioning from simple tasks like sorting and summarizing chats and emails to more complex functions such as drafting reports with minimal input. The digital workplace is entering an era where AI will be a constant companion, driving productivity and efficiency."

With employees increasingly reliant on technology, a strategic approach to enhancing DEX is more important than ever. Although DEX currently sits in the Trough of Disillusionment on the Hype Cycle, indicating some dissatisfaction with its current implementations, business leaders can revitalize its relevance by fostering a collaborative environment that encourages the adoption of innovative working methods. Preset concluded, "In many ways, Everyday AI represents the future of workforce productivity."