Suncorp, Australia’s leading general insurance provider, has unveiled a bold three-year technology roadmap centered around artificial intelligence (AI) and platform modernization.

Following the successful sale of its banking operations to ANZ, the company is now fully focused on insurance and is determined to leverage technology to drive growth and efficiency.

A cornerstone of Suncorp’s strategy is the modernization of its core systems. This includes a complete overhaul of its policy administration system (PAS), a critical component of any insurance business. By replacing outdated technology with cutting-edge solutions, Suncorp aims to streamline operations, improve customer experiences, and accelerate innovation.

AI is another key area of focus for the company. Suncorp is exploring a wide range of AI applications, from enhancing claims processing to developing personalized products. The company believes that AI has the potential to revolutionize the insurance industry and is committed to being at the forefront of this transformation.

To support its technology initiatives, Suncorp has invested heavily in cloud infrastructure, migrating the majority of its workloads to the public cloud. This move has enabled the company to improve scalability, reduce costs, and enhance data security.