Jira Service Management Description
JIRA Service Management is a comprehensive IT service management (ITSM) software designed to help teams deliver high-velocity service experiences. Built on the JIRA platform, it integrates development, IT operations, and business teams to streamline service requests, incidents, problems, and changes. With features like automation, customizable workflows, and real-time collaboration, JIRA Service Management empowers teams to deliver exceptional service while managing risk and ensuring compliance.
Company Size
5,001-10,000
Phone
Annual Revenue
$939 million
Jira Service Management Use Case
JIRA Service Management is ideal for IT teams, DevOps, and business teams in various industries, including technology, finance, healthcare, and more. It helps teams manage service requests, incidents, problems, and changes, ensuring timely and efficient service delivery.
Jira Service Management Pros
User-Friendly Interface: Easy to navigate and use.
Highly Customizable: Adaptable to different team needs and workflows.
Robust Collaboration Tools: Facilitates seamless communication and collaboration.
Comprehensive Reporting: Provides detailed insights into service performance.
Scalable: Suitable for teams of all sizes, from small businesses to large enterprises.
Jira Service Management Cons
Learning Curve: May require some time for new users to fully utilize all features.
Cost: Higher-tier plans can be expensive for small teams.
Complexity: Advanced features may be overwhelming for some users.
Jira Service Management Pricing
Free Plan: $0 (limited features), Standard Plan: Starting at $20 per agent/month, Premium Plan: Starting at $40 per agent/month, Enterprise Plan: Custom pricing (contact sales).
Jira Service Management Key Features
Incident Management: Quickly respond to and resolve incidents with integrated workflows.
Change Management: Manage changes with minimal risk and disruption.
Service Request Management: Streamline service requests with customizable workflows.
Automation: Automate repetitive tasks to save time and reduce errors.
Knowledge Management: Create and share knowledge articles to improve service delivery.
Asset Management: Track and manage IT assets efficiently.
Integrations: Seamlessly integrate with other tools like Confluence, Slack, and more.
